Refund and Returns Policy
Thank you for choosing Bucharest Taxi. We want to ensure that you are completely satisfied with our services. This Refund and Returns Policy outlines the terms and conditions under which refunds and returns are accepted.
1. Refund Policy
1.1 Refund Eligibility
We strive to provide excellent services, but if you are not satisfied with your purchase or experience, you may be eligible for a refund under the following conditions:
-
- Errors on our part: If we make a mistake in processing your reservation or providing our services.
- Cancellations: If you cancel your reservation within the specified cancellation period.
1.2 Refund Process
To request a refund, please contact our customer service team at office@bucharest.taxi within 1 days of your transaction. Provide your booking details and the reason for your refund request. We will review your request and process the refund accordingly.
1.3 Refund Timeframe
Refunds will be processed within 2 days of approval. The time it takes for the refund to be reflected in your account may vary depending on your payment method and financial institution. We will return your money back under the following conditions: if you cancel the reservation 24 hours before the due date, if it is found to be a misunderstanding on our part or if you did not receive our confirmation and there was no car waiting for you.
2. Returns Policy
2.1 Return Eligibility
As a service-oriented platform, physical returns are not applicable. However, if there are issues with the service provided, please contact us, and we will address the concerns promptly.
3. Contact Us
If you have any questions or concerns about our Refund and Returns Policy, please contact our customer service team at office@bucharest.taxi or use the contact form on our website.
4. Changes to the Refund and Returns Policy
We reserve the right to update or modify this Refund and Returns Policy at any time without prior notice. Please check this page periodically for changes.
5. Your Agreement
By using our services, you agree to comply with the terms and conditions outlined in this Refund and Returns Policy.
Thank you for choosing Bucharest Taxi. We appreciate your understanding and cooperation.
Bucharest Taxi Team
